Order to Cash (O2C)
The end-to-end set of business processes for receiving and processing customer orders for goods or services and collecting payment.
LC_O2C
Customer Relationship Management (CRM) Lifecycle
The overall process of managing interactions and relationships with current and potential customers to drive sales, improve customer service, and increase retention.
LC_CRM
Operations & Execution Management
The core day-to-day processes involved in producing goods or delivering services, managing resources, and ensuring operational performance.
LC_OPS
Procure to Pay (P2P)
The end-to-end process of obtaining and managing the raw materials, goods, and services needed to manufacture a product or operate a business, through to payment.
LC_P2P
Idea to Market / New Product Development (NPD)
The complete process of conceiving, designing, developing, testing, and launching new products or services.
LC_I2M
Hire to Retire (H2R) / Employee Lifecycle
The complete journey of an employee within an organization, from recruitment and onboarding through their tenure, development, and eventual separation.
LC_H2R
Record to Report (R2R)
The process of collecting, processing, and presenting financial data to provide internal and external stakeholders with accurate financial statements and reports.
LC_R2R