Quality Managementv1
Warranty Claim Rate
Percentage of products sold that result in warranty claims within coverage period.
Owner: Unassigned
Updated: 10/30/2025
Calculation Formula
ENGLISH
(Number of Warranty Claims / Total Products Sold) * 100Python Example
If 150 out of 10,000 products sold have warranty claims, rate is 1.5%.Entity Applicability
Which business entities use this KPI
Standard Calculation
8 of 8 entities
100%
Entity-Specific Notes
Lower rates indicate higher product quality and customer satisfaction.
Entity List (8)
MENA-01•Dubai Terminal
EU-02•Hamburg Terminal
HQ•Headquarters
ASIA-02•Hong Kong Terminal
EU-01•Rotterdam Terminal
ASIA-01•Singapore Hub
US-01•US East Terminal
US-02•US West Terminal
Additional Information
Industry
Heavy Manufacturing, CPGTags
Heavy ManufacturingCPG
Status
activeLocal Network
Data Quality Dependencies
Critical DQ dimensions for this KPI
Accuracy
highThe degree of closeness of data values to real values.
Critical for Warranty Claim Rate accuracy and reliability
Completeness (Data values)
highThe degree to which all required data values are present.
Critical for Warranty Claim Rate accuracy and reliability
Timeliness
highThe degree to which the period between the time of creation of the real value and the time that the dataset is available is appropriate.
Critical for Warranty Claim Rate accuracy and reliability
Uniqueness (Records)
highThe degree to which records occur only once in a data file.
Critical for Warranty Claim Rate accuracy and reliability
Quick Stats
DQ Dependencies4
Applicable Entities8/8
Versionv1
API Access
GET /api/kpis/warranty-claim-rate