Service Levelv1

Perfect Order Rate

The percentage of orders delivered to the right place, with the right product, at the right time, in the right condition, with the right paperwork.

Owner: Unassigned
Updated: 10/30/2025
Calculation Formula
ENGLISH
(Number of Perfect Orders / Total Orders) * 100
Python Example
If 92 out of 100 orders meet all criteria, perfect order rate is 92%.
Entity Applicability
Which business entities use this KPI
Standard Calculation
8 of 8 entities
100%
Entity-Specific Notes

The ultimate measure of supply chain excellence and customer satisfaction.

Entity List (8)
MENA-01•Dubai Terminal
EU-02•Hamburg Terminal
HQ•Headquarters
ASIA-02•Hong Kong Terminal
EU-01•Rotterdam Terminal
ASIA-01•Singapore Hub
US-01•US East Terminal
US-02•US West Terminal
Additional Information
Industry
Retail & CPG, Transportation & Logistics
Tags
Retail & CPGTransportation & Logistics
Status
active
Local Network
Data Quality Dependencies
Critical DQ dimensions for this KPI
Accuracy
high

The degree of closeness of data values to real values.

Critical for Perfect Order Rate accuracy and reliability

Completeness (Data values)
high

The degree to which all required data values are present.

Critical for Perfect Order Rate accuracy and reliability

Completeness (Data values of an attribute)
high

The degree to which all required data values of an attribute are present.

Critical for Perfect Order Rate accuracy and reliability

Timeliness
high

The degree to which the period between the time of creation of the real value and the time that the dataset is available is appropriate.

Critical for Perfect Order Rate accuracy and reliability

Uniqueness (Records)
high

The degree to which records occur only once in a data file.

Critical for Perfect Order Rate accuracy and reliability

Validity
high

The degree to which data values comply with rules.

Critical for Perfect Order Rate accuracy and reliability

Quick Stats
DQ Dependencies6
Applicable Entities8/8
Versionv1
API Access
GET /api/kpis/perfect-order-rate