Service Levelv1

Order Fill Rate

Percentage of customer orders fulfilled completely from available inventory.

Owner: Unassigned
Updated: 10/30/2025
Calculation Formula
ENGLISH
(Orders Filled Completely / Total Orders) * 100
Python Example
If 920 out of 1000 orders are filled completely, fill rate is 92%.
Entity Applicability
Which business entities use this KPI
Standard Calculation
8 of 8 entities
100%
Entity-Specific Notes

High fill rates indicate good inventory planning and reduce customer dissatisfaction from backorders.

Entity List (8)
MENA-01•Dubai Terminal
EU-02•Hamburg Terminal
HQ•Headquarters
ASIA-02•Hong Kong Terminal
EU-01•Rotterdam Terminal
ASIA-01•Singapore Hub
US-01•US East Terminal
US-02•US West Terminal
Additional Information
Industry
Retail & CPG, Heavy Manufacturing
Tags
Retail & CPGHeavy Manufacturing
Status
active
Local Network
Data Quality Dependencies
Critical DQ dimensions for this KPI
Accuracy
high

The degree of closeness of data values to real values.

Critical for Order Fill Rate accuracy and reliability

Completeness (Data values)
high

The degree to which all required data values are present.

Critical for Order Fill Rate accuracy and reliability

Timeliness
high

The degree to which the period between the time of creation of the real value and the time that the dataset is available is appropriate.

Critical for Order Fill Rate accuracy and reliability

Uniqueness (Records)
high

The degree to which records occur only once in a data file.

Critical for Order Fill Rate accuracy and reliability

Quick Stats
DQ Dependencies4
Applicable Entities8/8
Versionv1
API Access
GET /api/kpis/order-fill-rate