IT Operationsv1

Mean Time To Repair (MTTR)

Average time required to repair a failed system or component and restore it to operational status.

Owner: Unassigned
Updated: 10/30/2025
Calculation Formula
ENGLISH
Total Repair Time / Number of Repairs
Python Example
If 10 system failures took a total of 50 hours to fix, MTTR is 5 hours.
Entity Applicability
Which business entities use this KPI
Standard Calculation
8 of 8 entities
100%
Entity-Specific Notes

Lower MTTR indicates more efficient maintenance and support processes.

Entity List (8)
MENA-01•Dubai Terminal
EU-02•Hamburg Terminal
HQ•Headquarters
ASIA-02•Hong Kong Terminal
EU-01•Rotterdam Terminal
ASIA-01•Singapore Hub
US-01•US East Terminal
US-02•US West Terminal
Additional Information
Industry
All
Tags
All
Status
active
Local Network
Data Quality Dependencies
Critical DQ dimensions for this KPI
Accuracy
high

The degree of closeness of data values to real values.

Critical for Mean Time To Repair (MTTR) accuracy and reliability

Completeness (Data values)
high

The degree to which all required data values are present.

Critical for Mean Time To Repair (MTTR) accuracy and reliability

Timeliness
high

The degree to which the period between the time of creation of the real value and the time that the dataset is available is appropriate.

Critical for Mean Time To Repair (MTTR) accuracy and reliability

Quick Stats
DQ Dependencies3
Applicable Entities8/8
Versionv1
API Access
GET /api/kpis/mean-time-to-repair-mttr