IT Operationsv1

IT System Uptime

The percentage of time a critical IT system (e.g., TOS, ERP, SCADA) is operational and available.

Owner: Unassigned
Updated: 10/30/2025
Calculation Formula
ENGLISH
((Total Time - Downtime) / Total Time) * 100
Python Example
A system with 5.26 minutes of downtime per year has 99.999% uptime.
Entity Applicability
Which business entities use this KPI
Standard Calculation
8 of 8 entities
100%
Entity-Specific Notes

High uptime is essential for operational continuity. 'Five nines' (99.999%) is a common gold standard for critical systems.

Entity List (8)
MENA-01•Dubai Terminal
EU-02•Hamburg Terminal
HQ•Headquarters
ASIA-02•Hong Kong Terminal
EU-01•Rotterdam Terminal
ASIA-01•Singapore Hub
US-01•US East Terminal
US-02•US West Terminal
Additional Information
Industry
All
Tags
All
Status
active
Local Network
Data Quality Dependencies
Critical DQ dimensions for this KPI
Accuracy
high

The degree of closeness of data values to real values.

Critical for IT System Uptime accuracy and reliability

Completeness (Data values)
high

The degree to which all required data values are present.

Critical for IT System Uptime accuracy and reliability

Timeliness
high

The degree to which the period between the time of creation of the real value and the time that the dataset is available is appropriate.

Critical for IT System Uptime accuracy and reliability

Quick Stats
DQ Dependencies3
Applicable Entities8/8
Versionv1
API Access
GET /api/kpis/it-system-uptime