Availability
The degree to which data can be consulted or retrieved by data consumers or a process.
- •Uninterrupted business operations and continuous service delivery to customers and internal users.
- •Timely access to critical data for operational control, strategic decision-making, and customer support.
- •Enhanced customer experience and satisfaction through reliable access to services and information.
- •Ability to consistently meet Service Level Agreements (SLAs) for data and system uptime.
- •Business disruptions, system downtime, and lost revenue if critical data or systems are unavailable.
- •Delayed or impossible decision-making when needed data cannot be accessed during critical periods.
- •Poor customer experience, frustration, and potential customer loss due to inaccessible services or information.
- •Failure to meet SLAs, potentially leading to contractual penalties, loss of business, or reputational damage.
Grade
Yes or No; The effort it takes to make data available (hours)
Logistics: The data warehouse has high uptime (e.g., 99.99%) and performance, ensuring vessel schedules and cargo data are readily available for analysis.
E-commerce: The customer order history is consistently available through the online portal 24/7.
Public Sector: Emergency response coordination data is accessible through redundant, highly available systems.
Logistics: The reporting server for terminal performance dashboards is frequently down during peak operational hours.
E-commerce: Product inventory data is not updated in real-time on the website, leading to orders for out-of-stock items.
Public Sector: Critical public safety information system experiences frequent outages during emergencies.
ISO 8601 Date-Time Format improves 5
Unit of Measure Standardization improves 5
Tax ID Format Validation improves 5
Price Precision Standard (2 Decimal Places) improves 5